Privacy Policy

Last updated: January 2026

Introduction

Pratt Electrical Group Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you contact us or request a quote, we may collect personally identifiable information, such as:

  • Name
  • Phone number
  • Email address
  • Address/suburb
  • Details about your project or service requirements

Automatically Collected Data

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website
  • Device information

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes
  • Deliver the electrical services you request
  • Communicate with you about your project
  • Send you relevant information about our services
  • Improve our website and customer experience
  • Comply with legal obligations

Disclosure of Your Information

We may share your information in the following situations:

  • With service providers: We may share your information with third-party vendors who assist us in operating our business (e.g., email services, analytics providers)
  • For legal purposes: We may disclose your information if required by law or in response to legal processes
  • Business transfers: In connection with any merger, sale of company assets, or acquisition

We do not sell your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and improve your experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

We use:

  • Analytics cookies: To understand how visitors interact with our website (Google Analytics)
  • Functional cookies: To remember your preferences and provide enhanced features

Data Security

We use appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Complain to a regulator

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: